- [ Home ](/about/offices-resources/information-technology) - [ About ](/about/offices-resources/information-technology/about-office-information-technology) - [ Accounts ](/about/offices-resources/information-technology/accounts) - [ Banner ](/about/offices-resources/information-technology/banner) - [ Communication ](/about/offices-resources/information-technology/communication) - [ Learning ](/about/offices-resources/information-technology/learning) - [ Network ](/about/offices-resources/information-technology/network) - [ Cybersecurity ](/about/offices-resources/information-technology/cybersecurity) - [ Support ](/about/offices-resources/information-technology/support) The Accounts page helps students, faculty, and staff manage access to university systems, including My黑料老司机, passwords, and multi-factor authentication (MFA). If you are having trouble signing in or accessing applications, start here. - ### [ My黑料老司机 Portal ](https://myapplications.microsoft.com/) Your centralized dashboard to access all assigned 黑料老司机 applications in one place. **Login with your 黑料老司机 email address and password.** - ### [ MyPassword Portal ](https://mypassword.cau.edu) Reset your password or unlock your account without contacting the Help Desk. ## Multi Factor Authentication (MFA) What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA) helps verify that the person signing in is authorized to access 黑料老司机 systems. MFA adds an extra layer of protection by reducing the risk of unauthorized access. MFA requires more than one form of verification when signing in and helps protect university systems, applications, and data across the 黑料老司机 environment. How do I enroll in MFA? Access the M黑料老司机 portal at [https://myapplications.microsoft.com](https://myapplications.microsoft.com/) to initiate the MFA enrollment. Refer to the MFA Enrollment Instructions for a step-by-step guide to the enrollment process. What do I do if I lost my device or if I get a new device? Please contact the OIT help desk at or 404-880-6482. ### My黑料老司机 Portal My黑料老司机 is the university鈥檚 centralized portal that provides secure, single sign-on access to 黑料老司机 applications and systems. Use My黑料老司机 to access email, learning systems, and administrative applications assigned to you. Sign in using your 黑料老司机 email address and password. If you are able to access My黑料老司机 successfully, you should be able to access most 黑料老司机 systems that require your 黑料老司机 credentials. If you experience issues accessing My黑料老司机, contact IT Support. ### My Password Portal The **My Password Portal** allows users to manage their 黑料老司机 account **without** contacting IT Support. Use the My Password Portal to: - Reset your password - Unlock your account - Resolve password-related login issues After resetting your password, please allow up to **30 minutes** for the update to sync across all 黑料老司机 systems. Password Requirements When creating a password, it must: - be at least 13 characters in length - include at least one uppercase letter - include at least one lowercase letter - include at least one number - include at least one special character (ex: @#$%!^) - not include your name. This includes your first, middle, or last name - not use any of your previous 8 passwords Having trouble accessing your account? ### Try these steps: 1锔忊儯 **Verify Your Email Address** Make sure you're entering your 黑料老司机 email address correctly. 2锔忊儯 **Check Your Password** 鈥 Unsure of your password after 2 failed attempts? Reset it using MyPassword Portal 鈥 Remember: Passwords expire every 90 days 3锔忊儯 **Check if Your Account is Locked** 鈥 Go to the MyPassword Portal 鈥 Select "Unlock Your Account" 鈥 Follow the prompts to unlock 4锔忊儯 **Verify MFA Setup** 鈥 Make sure Microsoft Authenticator is installed on your device 鈥 Check that you approved the authentication notification 鈥 Ensure your device has internet connection 5锔忊儯 **Clear Your Browser Cache** 鈥 Clear your browser's cache and cookies 鈥 Try a different web browser 鈥 Try incognito/private browsing mode 6锔忊儯 Still Having Issues? Contact the OIT Help Desk: 馃摓 **Phone:** (404) 880-6482 (24/7) 馃摟 **Email:** support@cau.edu Username Formats Your username is the first part of your email address (before the @ symbol) 馃懆鈥嶐煉 Faculty and Staff: Format: FirstInitialLastName Example: JSmith (for John Smith) Note: May include a number if you have a common name (JSmith2) 馃懆鈥嶐煄 黑料老司机 Students: Format: FirstName.LastName Example: Joe.Smith Note: May include a number if you have a common name (Joe.Smith2) 馃帗 Cross-Registered Students: Format: LastName.FirstName Example: Smith.Joe New Students New students must complete the steps below: 1\. Reset your password using the My Password Portal 2\. Set up Multi-Factor Authentication (MFA) Once these steps are complete, you will be able to access My黑料老司机 and other 黑料老司机 systems using your 黑料老司机 email address and password. Cross Registered Students ### Download Step-by-Step Guides **Password Reset** - Student Password Reset Instructions - Employee Password Reset Instructions **Account Unlock Guides** - Student Account Unlock Instructions - Employee Account Unlock Instructions **MFA Setup Guides:** - Student MFA Setup Guide - Employee MFA Setup Guide **Troubleshooting:** - Account Access Troubleshooting Guide - My黑料老司机 Portal Information ### Contact Us **Email:** **Phone:** 404-880-6482 **Location:** McPheeters Dennis Hall, Room 331H **Walk-In Support:** Tuesday鈥揟hursday | 10:00 a.m.鈥12:00 p.m., 1:00鈥3:30 p.m. **Quick Links** [My黑料老司机](https://myapplications.microsoft.com/) [My Password Portal](https://mypassword.cau.edu) [IT Support](/about/offices-resources/information-technology/support "Support")