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Multi-Factor Authentication (MFA) helps verify that the person signing in is authorized to access ������˾�� systems. MFA adds an extra layer of protection by reducing the risk of unauthorized access.

MFA requires more than one form of verification when signing in and helps protect university systems, applications, and data across the ������˾�� environment.

Access the M������˾�� portal at  to initiate the MFA enrollment. Refer to the MFA Enrollment Instructions for a step-by-step guide to the enrollment process.

Please contact the OIT help desk at support@cau.edu or 404-880-6482.

When creating a password, it must:

• be at least 13 characters in length
• include at least one uppercase letter
• include at least one lowercase letter
• include at least one number
• include at least one special character (ex: @#$%!^)
• not include your name. This includes your first, middle, or last name
• not use any of your previous 8 passwords

Try these steps:

1️⃣ Verify Your Email Address 
Make sure you're entering your ������˾�� email address correctly. 

2️⃣ Check Your Password 
• Unsure of your password after 2 failed attempts? Reset it using MyPassword Portal 
• Remember: Passwords expire every 90 days

3️⃣ Check if Your Account is Locked 
• Go to the MyPassword Portal 
• Select "Unlock Your Account" 
• Follow the prompts to unlock

4️⃣ Verify MFA Setup 
• Make sure Microsoft Authenticator is installed on your device 
• Check that you approved the authentication notification 
• Ensure your device has internet connection

5️⃣ Clear Your Browser Cache 
• Clear your browser's cache and cookies 
• Try a different web browser 
• Try incognito/private browsing mode

6️⃣ Still Having Issues? Contact the OIT Help Desk: 
📞 Phone: (404) 880-6482 (24/7) 
�§ Email: support@cau.edu

Your username is the first part of your email address (before the @ symbol)

👨‍💼 Faculty and Staff:
Format: FirstInitialLastName
Example: JSmith (for John Smith)
Note: May include a number if you have a common name (JSmith2)

👨‍🎓 ������˾�� Students:
Format: FirstName.LastName
Example: Joe.Smith
Note: May include a number if you have a common name (Joe.Smith2)

🎓 Cross-Registered Students:
Format: LastName.FirstName
Example: Smith.Joe

New students must complete the steps below:

1. Reset your password using the My Password Portal
2. Set up Multi-Factor Authentication (MFA)

Once these steps are complete, you will be able to access My������˾�� and other ������˾�� systems using your ������˾�� email address and password.